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Cancellation Policy

Statutory Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us at:

PLAZA Hotelgroup GmbH
Lise-Meitner-Str. 4
74074 Heilbronn
Germany
E-Mail: shop[@]plazahotels.de

by means of a clear declaration (e.g., a letter sent by post or an email) of your decision to withdraw from this contract.
You may use the attached Model Withdrawal Form, but this is not mandatory.

Please ensure that you provide the order number and voucher code with your withdrawal.
Also include the first and last name of the purchaser as well as the IBAN of the recipient to ensure proper reimbursement.


Consequences of Withdrawal

If you withdraw from this contract, all payments received from you must be returned by both parties.
Any obligations to refund payments must be fulfilled within 30 days.
This period begins for you when you send your withdrawal declaration, and for us upon its receipt.


END OF CANCELLATION POLICY


Model Withdrawal Form

(If you wish to withdraw from the contract, you can complete this form and return it to us. Its use is not mandatory.)


I/we hereby withdraw from the contract concluded by me/us for the purchase of the following goods / provision of the following service:

Name and address of the customer:
‎ ____________________________________________________________
‎ ____________________________________________________________
‎ ____________________________________________________________

Customer IBAN: _____________________________________
Account holder: ____________________________________

Date/place: _________________________________________
Customer signature: _________________________________